The printer goes to print, passes the paper through and actually tries to print but no image or text comes out. Printer acts as though it has printed document. Have tried a test page and can only get the printer to print the little windows logo in corner (coloured) but nothing else. Please can you help? (yes have changed ink cartridges)

Donna, April 2008

Sounds like you have either run out of black ink or your black print head is blocked. Try priming the cartridges or replacing the black tank

Jenni, April 2008