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I dont know what the problem is with my mp3/mp4 player?

I baught a mp3/mp4 player from video land and it never worked from when I baught it the battery gets hot because you could feel it on the outside but the screen doesn't turn on. the model number is VL-532. is there a place that I could send to so that they can repair it.
Jose, July 2005
My VL-336 just cut out, i get the message "no memory" and can't find the problem with it, i emailed Visual Land after googling their site, still waiting for a response

Swim, August 2005