home Fix label Computers label_important Notebooks/Laptop PCs category BT

Internet connection keeps crashing?

I have a medion laptop and use wireless broadband. Every few minutes the internet connection crashes. I have to click in right hand corner BT Home Hub icon and disconnect from ther internet and then re-connect. It then works for a few more minutes. There are 4 other laptops in the house and the same thing happens on one of them. The other 3 are okay.

Linda, April 2008

home Fix label Computers label_important Notebooks/Laptop PCs category BTdone

Thanks for all your help. I have been trying your hints. My internet connection has only crashed once in over 1 hour so that is a very good improvement.
I altered a couple of things. One was the battery performance and the other was private network. I am keeping my fingers crossed.

Thank you again. Kind regards.

Linda, May 2008

Hi Linda

I think windows vista is the problem, it periodically switches off the wireless network for some reason

Try these links

http://www.chapterzero.co.uk/articles/windows-vista-slow-network-issues.aspx

http://www.whizblaze.com/vista/

http://www.digitalspy.co.uk/forums/showthread.php?p=20615548

the last one is probably the one you want

PC Expert, May 2008

I don't know whether its any help, I get a message saying connected to "unidentified home hub" when the internet crashes. I then have to disconnect and re-connect and it then says connected to "identified home hub". Kind regards

Linda, May 2008

Thanks again for your help. All the laptops are windows vista. It seems the less expensive ones are the problem ones.

Linda, May 2008

Thanks for replying. My laptop is windows vista. I am at work so I cannot advise on other laptops until I get home. Kind regards
Linda

Linda, May 2008

Hi Linda

Are you using Windows XP, Windows Vista or something else.

You can find out by right clicking the mouse on 'My Computer' on the desktop and then clicking 'Properties' or goto Start>Control Panel and then double clikcing 'System'

PC Expert, May 2008

Thanks for your reply. What does operating system mean. Not very clued up on computers

Linda, May 2008

Hi Linda

What operating system are you using on the failing laptops? and what operating system is on the 3 OK laptops

PC Expert, May 2008

I am not sure. BT connected it when they first installed the Home hub. I think a number was typed in. Sometimes the connection will last 15 minutes other times it disconnects every 3/4 mins. Thanks for your help.
Linda

Linda, April 2008

How is the laptop connected to the Home Hub?

t, April 2008

link Click here to see other fixes for BT.