Kenmore Direct Drive Washer - 4-5 years old
Model # 11023812100

Original Problem: Washer won't spin. Started getting week and progressively got worse and now won't spin at all.

Okay, I spent much time reading throughout the internet and decided that my problem must be either the clutch or drive tube (basket drive). So I decided to replace both. Was able to rule out every other option. The motor runs and the clutch just spins away without spining the drive tube. I replaced the clutch and drive tube - but still the clutch just spins away without spining the drive tube. Anybody else know what it can be?

Joe, May 2008

hi joe,the motor may look as if it's working fine,but check the motor brushes,as this sound's as they have worn down.best of luck

steray, May 2008