The Error message normally means that the wrong code/wrong method has been used to enter the code, so make sure that you have the correct code.The Merc Audio10 is a BECKER model and what might reset it is to switch it on as though you intend to enter the code (usually pressing a button (AS or similar) plus the ON switch, then leave it switched on (undisturbed ) until it unlocks itself (possibly up to 12 hours) , then enter the correct code and all should work.
Please post back here whether this was successful or not.
RegWorts, May 2008