I have just purchased a 2nd hand dyson yellow and grey brush control and when I put the brush control down it makes an awful din. I have been told that the rollers may be out of line. Definately no blockages. Anyone any ideas on how I rectify this? Works perfectly until the brushes hit the carpet then din from around the belt area.

Elaine, August 2005

If the brushes make a 'ratcheting' noise as soon as they start rotating then it sounds like the clutch mechanism. This generally occurs if there is something (possibly a piece of string) catching/jamming the rollar bar. You should be able to rotate the brushbar by hand. If you turn the Dyson over you can take the sole plate off of the brush bar which should allow inspection of the brush bar. I think 3, possibly yellow, plastic screws hold it on: you can use a 2 pence piece to remove the screws. Once the sole plate is off you will be able to clean around the brush bars. The full assembly can also be removed by gently stretching the drive band for cleaning. If this does not cure the problem then it could be the clutch mechanism at the motor housing. Hope this helps.

Martin, August 2005