I have a samsung freezer RS21DCSV. Mine was making a VERY loud,horrible noise coming from the fridge side when opening the fridge door it stopped. Hubby took alook at it. The back was full of ice around the fan so the fan couldnt turn (hence the noise) Took the back off and poured warm water this melted the ice. Put all the bits back. Didnt work - infact the fridge got worse. The temp of the fridge and freezer went up plus I couldnt use the water or ice cube disp it stopped working. Phoned samsung thought the fan was knackered wanted to buy the part and that a new fan would solve all the problems - (found my receipt I have had the fridge for over 4 yrs so I wouldnt be covered by the warranty)told them about the noise and the fan Samsung said they would phone me back within 24 hours. They did! The whole conversation was mad. I didnt have to argue I explained about the noise and the ice build up etc. Within two days samsung sent an engineer out who was FREE OF CHARGE FOR HIS TIME AND PARTS - changed the fan, cooling system and replaced other bits in the back to a new design that doesnt have the "build up ice problem". When asking the engineer cos I was still waiting for a hidden charge for me to pay. He said that this is now a KNOWN design fault due to everyone complaining eg through Samsung, trading standards etc, Watchdog was now involved and Samsung HAVE to change the parts FREE OF CHARGE. My fridge was repaired yesterday (saturday) temp went back to normal no noise and I have the water and ice cube disp is back working. Too top iT all Samsung have sent me a further 2 yrs warrenty free of charge too. SO PLEASE DONT REPAIR IT YOURSELF PHONE SAMSUNG!! 0845 726 7864
Just to add another comment.
When I check with Samsung yesterday as it still seem to unreal that it would be fixed by them and FREE OF CHARGE and on a SATURDAY. Gave them my repair number and now the time was gone 5pm.
I asked them if the engineer was coming as Ive had no fridge working since last Tuesday. I was worried about my daughters medication( epipen and her other medication) Did anyone know that NO MEDICATION SHOULD BE KEPT IN THE FRIDGE? I had a snooty nose bloke tellin me NO DOMESTIC FRIGDE SHOULD HOLD MEDICINES . Then when I argued about when purchasing a fridge WHERE does it say that. You look at the style, size, the inside, whether you want additional features like the ice cube/water the price but NOWHERE does it say NO MEDICINES ALLOWED TO BE STORED INSIDE THIS FRIDGE. So he said its written in the manual page 4 - Sorry I dont read the manuals in the store too the fridges I read what advertise with the fridge, and whether it suits me. Lets face it everyone who has been unwell have stored their medication in the fridge especially if you have children. The end of the conversation is that I should buy an additional fridge thats sole use is for holding medication. SAMSUNG dont make one. Has anyone else had that comment from them?
Nicola, July 2008
