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how to repair immersion heater?

My immersion heater is not working when switched on, what are the possible faults and can I repair it myself?
Brigid@bkent.orangehome.co.uk, May 2008
http://www.ultimatehandyman.co.uk/plumb_immersion_heater.htm

Al, January 2009
Thermostat needs changing. Depends on how long the existing stat is. 11" 24" 32" live & neutral to stat`s ................
turn electric offffffffffff. Remove stat.. Replace with new.
They cost around FROM £ 15.00 . From B&Q. DO A DRAWING.
Get a pro in for this----The wire`s are mixed up..

Neil.Plumbing, May 2008