hi, sounds like the pressure system is blocked,so the washer thinks its full of water when it isnt,the burning smell is the element cutting in..not a big job.if you know someone handy get them to tilt the machine backwards and look underneath,amongst the pump and motor you will see a rubber or plastic little bowl with a thin pipe coming out of top,release the bowl from the drum,usually a rubber pull out or plastic with 3 screws,once removed just clean it out and replace,this should rectify the fault.hope this helps nick...ps its alot easier than it sounds.
nick lennox, June 2008