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Brother XL 4011 Sewing Machine?

I have a brother 4011 sewing machine and the problem I have is that I cannot get the needle to pick up the lower thread. I have checked the tension on the spool which seems okay and have lost the manual.
Rebecca Cavies, July 2008
Can't grt tension right , lost manual , and can't remember which Button is upper and which is lower tension

Jenny, January 2015
same here lost mannell my machine keeps catching on the inner spool, and then i easyed the tensern on top on the wheels both sides,

carol whittlesea, September 2011
Hello Rebecca,
If you e-mail me I will attach timing instructions for you but check to make sure the needle is new and in the correct way round first.
Ken

drivewithken@blueyonder.co.uk, July 2008
link Click here to see other fixes for Brother.