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How can i fix my hotpoint FFA74 fridgefreezer?

The freezer door will not shut properly, i took the freezer doors out and the door shut properly. Looking at the back of the freezer, it appears that the back has bowed slightly and therefore is pushing the drawers out and restricting door closure. Could there be a build up of ice behind this panel? There are 4 screws holding this panel to the back of the freezer, is it safe to take these screws off? or should i defrost the (frostfree) fridgefreezer and see if that works?
Many thanks

Alex Pitter
Alex Pitter, July 2008
I had this problem with the FFA74.

Removing the offending drawers was a good temporary solution whilst we used up stock. A quick attempt to defrost didn't help, but when I bit the bullet and defrosted for 24 hours that seems to have done the trick.

Geoffrey, May 2009
I have the same problem as Alex, can this be fixed easy, and Alex, how did you solve the problem...!!

Paul, January 2009
sounds like evap thermistor has failed causing build up of ice behind back panel

airkool@hotmail.co.uk, July 2008
link Click here to see other fixes for Hotpoint.