I have had new bespoke hardwood double glazed windows fitted. During the winter there was a small amount of condensation occurring at the base of each unit. The manufacturer told me that this is normal. I never had this problem with the old PVC units I replaced. Nor have I seen the problem abroad with wooden units. What is the explanation and should I insist that they are re-done?

Jane Mawer, August 2008

to answer your question Jane in this country we have the right to have any item we purchase be perfect. althow others in the business of repairing almost anything will tell you what they think you want to hear even though you may not understand the gargin they are trying to throw on to you. you have the right to have them repaired or replaced if you are not completely satified with the product. I wish you good lock however in getting what you really want.

Mickey-G, August 2008

under NO circumstances should there be condensation in the units. This means they have already broken down. Whats more... a minimum of 10 years is normal as a gaurantee on new units.

jason, August 2008

no the double glazed units should be sealed they should have an inert gas in the moisture indicates air in them and things will only ever get worse

sj, August 2008