when you go into heating mode , any air con system will do two things. First , it will possibly go into defrost , depending on coil temp. then it will gointo "pre heat " outdoor unit will run but indoor unit fan will stay off. it will try and achieve a coil temp of more than 40 deg c before switching on fan. you need patience with air con, think of it as a woman. they are their to test our patience!!
fridgeman, January 2009