My sound quit working and I have tried all of the obvious things and still no voice. It tried once but then quit for good. No sound on start up either. TOMTOM 1 3rd Edition. 6 months old.

David, September 2008

I repaired mine by going to www.tomtomspeakers.co.uk and buying a replacement speaker. Full instructions are supplied and it only took about 15 Mins to do. If you are worried about taking yours to pieces, they will repair it for you!!

William Rodgers, November 2010

The same problem here. 3rd edition, bought in Nov. 2007. Three months after purchase, no sound any more.

Gary, October 2008

Further to my note regarding the warranty issues with TomTom.

I am pleased to say that they have now agreed to repair my device under warranty.

Good sense and customer care has prevailed!

Alan, September 2008

Hi,
My TomTom One 3rd Edition, 8 months old, has also lost sound. I contacted TomTom and carried out all the procedures they advised (had already done them anyway) with nil results. They then said to return it for repair.
However, I do not have the receipt as the the device was a present from my Son who is at present serving in a "hot spot" overseas and has more on his mind than to think about receipts!!!
I explained this to TomTom but they now say that as I do not have the receipt I will have to pay for the repair. Once they receive my device they will advise me of the cost then leave it up to me to decide what to do.
I can understand their position but would have thought that as I had registered the device their records would show it's age and a little flexibilty would have been a nice touch of customer care.

Alan, September 2008

hi david,
i had the same problem with the second edition,in the end i could not switch on. took back to shop,they gave me a new one as policy says no refunds. i then put on e bay sold it. bought garmin in place off.

dave, September 2008