If it is a canister vacuum, most likely the plastic housing around the front wheel has cracked. If this has happened, all the suction is pulling through the crack instead of the hose. The only way to fix this is to replace the entire lower housing of the vacuum. It may make more sense to replace the vacuum. Miele makes a wonderful canister. Try www.bobsroswellvacuum.com for more info.
Ellen of Troy, September 2008