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External objects in the drum?

My wife washed her bra in the Bosch WFF 1200 machine and one of the steel support rings fall inside. There is a rubber ball in the pump drainage hose, which. I assume, prevents the object from moving out. During the spinning process a noise is heard.
Any advise to solve the problem?
Kancho, September 2008
remove the heater to gain access and remove it b4 it cause a big problem

ck, September 2008
link Click here to see other fixes for Bosch.