Turn power off at wall then remove panel at bottom of dishwasher just below the door (1 screw either side vertical) then remove inner panel & sometimes a piece of sponge rubber. Springs can be seen on either side through a small opening. These springs do just snap off the hook quite regular. Remove the small screw holding the side panel which is located on the front edge. Pull side panel out gently until you can grab the broken spring with a long nose plier. Form a new hook & replace it. Replace screws & panels. Power back on.
Lincoln Appliance NZ, October 2008