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in response to mark's answer-ER-5100 3nd message?

well mark, more good news..out of 2 sets of keys, there isn't a "c" key......now what? and I do appreciate all of your help so far

mike
mike wies, October 2008
Oh dear. You will need one to turn to the special mode. Try your other keys anyway, but you should only be able to do it with the C key. You will need to order one from a Samsung cash register dealer.

Mark, October 2008