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how can i fix my Delta sewing machine?

How can I get the needle to pick up lower thread? The needle doesn't seem to be going right down
christina, November 2008
i cant get my hand wheel out for winding it.. its the first time using my sewing machine and its not working !

Grace, February 2011
Hello Christina,
Your machine may need retiming, if you e-mail me below I will attach timing instructions.
Ken

drivewithken@blueyonder.co.uk, November 2008