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need to fix a mixer tap for a shower?

we have a 4 year old mixer tap made by hansgrohe the tap no longer shuts of the water. I have got into the bit with splines and have met a brass hex nut should I call a plumber or does anyone have any ideas. I did shut the water off by the way but it is cold here (-5 degrees). Can you run the gas boiler with the water off safely?
cotswold pete, December 2008
try National shower spares, for advice and to buy parts 0845 126 4141, or visit www.showerspares.com
they sell Hansgrohe spares

Gary, December 2008