I find it interesting that someone from the company has not posted anything regarding the widespread nature of this problem??? Come on guy's (In Sink Erator) It is 2010!!! Are you aware of a little thing called SOCIAL MEDIA? Almost 500,000,000 (Yep Boys...that's 8 ZERO's) of your potential customers log on to FaceBook, LinkedIn or Twitter every day. They share all kinds of information, including their experience with inferior products and unresponsive customer service departments that still live in the dark ages. Remember the old (about 20-30 years ago) adage that if you make a customer happy they would, on average, tell 3-4 people and if you made them mad they would tell approximately 12-14 people? Don't want to scare you with higher math or try to explain viral marketing to ya, but there are enough posts on here to have a significant impact on your sales. Maybe you could share this with upper management when they are in the War Room trying to figure out why the competition is eating their lunch (OR AT LEAST DOSPOSING OF IT). Didn't intend for this to be funny, but I couldn't pass that one up!!!! LOL (That's laugh out loud for you old corporate farts that still think TWEETING has something to do with birds. (Oh by the way, my In Stinkerator is leaking from the same tabs and it is 4 years old!
If you guys want some help in taking a critical problem and turning it into an opportunity to create loyal customers, email me at born2bselling (the at goes here) gmail.com and I will help you for free!
Chris Walker, November 2010