HI, I AM ON THE O2, PAYASYOUGO, AND MY PHONE STOP WORKING DUE TO DOWN LOADING UP DATES FROM, O2. WHAT I DID WAS TO GO THE SITE, WWW.SONYERICSSON.COM/SUPPORT AND DOWN LOAD THE SOFTWARE FOR MY PHONE, WHAT YOU WILL NEED IS THE CABLE THAT CONNECTS YOUR PHONE TO THE USB, PORT ON A COMPUTER, FOLLOW THE INSTRUCTIONS THE ONLY PROBLEM IS THAT I LOST THE PICTURES ON MY PHONE, BUT IT WORKS OK NOW, BEST OF LUCK.
TONY PARKER., December 2008