If the water is not pumped out can you hear a faint humming sound? If so that noise is the pump trying to spin & pump out the water. Machine will not do anything else until all water is out. The pump can't turn if there is something blocking it. You will need to get someone to clear the pump for you. Don't leave pump on for too long as it will overheat if it is stuck.
Lincoln Appliance NZ, January 2009