My cistern was frozen following a week away and upon my return I attempted to flush the loo, discovering the loo was frozen and it gave no response upon pushing the button.

When the cistern had finally defrosted the loo now requires three/four attempts at pushing the air button to build up enough pressure to flush, I beleive that I caused this attempting to flush whilst the loo was frozen, maybe causing an air gap? how do I correct this?

Stephen, January 2009

As this service is quite useless, I found the answer myself, so anyone wasting their time wating for an answer on this site will at least see this remedy. I contacted a company called Herga www.herga.co.uk and they sent three little rubber bellows type cylinders that fit behind the push button that operates the flush. free! and first class post it solved the problem!! so thank you Herga!!!

Stephen, February 2009