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Sky remote?

MySky remote wont work the Sky box.When you push the buttons,the red lights flash on both the remote and the box but it wont switch channel.No response from the "hold red and select,enter 999"either.No menu comes up on screen and it wont go onto stand by.new batteries are in.HELP!!!
Andy Ross, February 2009
Thankyou.it helped but it wasn't that problem.It WAS however child related

Andy Ross, February 2009
The handset could be momentarily set to "TV MODE". If you press the remote "Help button" and the "AV Channel" on the TV is "notched up" from say EXT1 to EXT2; for the various SCART connection available, then fix it by pressing the "SKY button" then doing the other stuff. My wife regularly propels the remote across the room "It Don't Work" style. I pick it up, do the above "Game over"... Incidentaly the sky remotes dont like to be "bathed" in juice, beer and stuff. The membrane switches carry that contaminate for a very long time without drying out. They can be disassembled and "washed/flushed" out with mild soapy warm water. Then allow to dry naturally (Airing cupboard for a couple of hours does the trick). It will have lost its "TV make pass, thru code number". So reprogram that after reassembly. One problem is the disassembly requires a small "Tri Cornered screw driver". If all else fails go to "TLC direct" and get a replacement handset for £9.95. Cheap as chips. ASDA and other places sell them too but at extorionate prices.

big-ed_123, February 2009