I have a B Gas contract so for the last three years it has been reg.serviced. it is 8yrs old. past three saturdays pilot light goes out engineer fixes it same happens again he reckons it may need descaling at £550 plus ????

cold in hants, February 2009

keep calling bg till the problem is sorted,i would not cancel contract as getting someone reliable to work on this model could be hard,this is not something i have ever come across but i do have some old mates on bg who advise you to ask for manufactures visit/or technical manager to call round

jim, February 2009

£550 is a bit much to pay for an enineer's guess... it "MAY" need descaling.

Saturday failure is strange - never ever on a Sunday? Or any other day?

Reading people's experience with B Gas on here I am surprised they're quoting so little - I think they must get big bonuses for upselling unnecessary work. Were I you I would cancel my contract with B Gas and find a reliable Corgi engineer with a reputation to maintain - let's face it your service and maintenance contract has not stopped the Saturday fault.

You have my sympathy...

Peccavi, February 2009