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how can i fix my sky + box? (Thompson 80g sky + box)?

my sky+ thompson box will not let me pause tv, record or look up my planner. the green light stays on even when you switch it off.
steven, February 2009
It sounds to me as though you do not have an active Sky subscription? The box will not do any of those things without one.

T, February 2009
hi i have a file i can send you if you let me have your email address with all the answers that i think will help you i got it off ebay and it worked for me

colin, February 2009