I went to use my washing machine and when I turned the power on at the wall plug there was no power at the machine. Absolutely no lights or any response. I have checked there is power at the wall socket. Is my machine dead (it is getting on a bit in years) or is it a fuse or something. I don't want to have to pay a call out fee if I need to get a new machine anyway.

Nickie, February 2009

Either the control module (computer) has died or drain pump is either unplugged or needs replacing as drain pump is part of the power circuit to controller. More likely to be the controller I am afraid. The only fuse is built into the circuit board & not easily replaced. If machine is in good condition & has been running well with no loud noises especially when on fast spin, then it is probably going to be a lot cheaper to get the controller replaced than buying a new machine. Ask if a reconditioned motor controller is available. They are cheaper & still come with a warranty. Shop around, phone several service companies for an estimate over the phone. You will be suprised how much difference in prices you will get.

Lincoln Appliance NZ, February 2009