I have the same dang problem. I was able to use another plastic piece and some cardboard to rig it to work, but it doesn't work all the time. They do sell these "safety keys" online..for about $10, so I will likely order one from whoever does not charge outrageous shipping prices. Just google "treadmill safety key" and you will get sites to go to. Good luck!
Sherri Texas, March 2009