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How can I fix a Dimplex XLSN Storage heater?

I have 3 Dimplex XLSN storage heaters in my rented flat and none of them seem to be working. I don't know what the tenants have done but does anyone have any suggestions on how to get the heaters working again? The power is on but the heaters are stone cold. Thanks
suesidley, March 2009
Hey did you ever resolve this? I have 2 of these, they both worked last winter, but now only 1 works. Am bamboozled.

Kimski, October 2009
link Click here to see other fixes for Dimplex.