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What does error code E 27 00 on a Sony DVD player mean?

It's a model DVP-C660, 5-disc changer. The tray won't open, the discs won't play, and we get error code E 27 00. Sony's website said to unplug the unit for 30 seconds, then plug it back in, but that didn't help.
Gail & Steve, March 2009
link Click here to see other fixes for Sony DVP-C660.