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how to fix janome 300e embroidery only machine?

I have a janome 300e embroidery only machine.IT worked great up until a week ago.It gives me an error message,saying lift throat plate and needle,I do this but the arm on the back of the machine does'nt move.So therefore it does'nt sew.
Janet Robinson, March 2009
Hello Janet,
You need a Janome dealer for that model.

drivewithken, March 2009