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FORD ESCORT, 1998 cassette tape won't retract into unit?

you can push the tape into unit, but it won't go down into unit and play. it just ejects. I have tried to manually push it down, but it won't go. I've pushed tape button and eject button, but nothing works. It is clean inside, no broken tape visible. No parts obviously broken....What can I do now?
Benedict, March 2009
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