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How can i fix my KP500 cookie thats stuck on the loading screen?

my phone has frozen and i cant get it past the turn on screen - its under a week old anyone have nay ideas?
sugarhunnyuk, March 2009
You need to "flash " the firmware using a pc, ive fixed many with this problem.
google for a forum http://www.mylgcookie.com/index.php

and follow the instructions

Mitch, November 2009