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how can i fix my toilet,made by TWYFORDS?

i am told i have a double trap toilet with something caught in one of the traps, which is stopping the waste being disposed of in a single flush. the basin also fills with water, and then drains slowly away to arive at its normal level.
question. how do i retrieve the unknown item from the trap. a plunger has not worked and whatever is in the trap has not deterated in the past four days.
adrian u, April 2009
link Click here to see other fixes for Twyfords.