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whats wrong with my washing machine?

hi there,
my washing machine works to a certain point but then gets stuck, i move the dial to help it & it then carries on with its cycle, why does it get stuck?
HELP!
the machine is spirations.
roy, January 2006
its making a noise that sounds like theres stones in the washing and also when you turn the drum its very stiff & slow?

charlene, July 2010
could be the heating element

terry, January 2006