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software download?

hello. just bought the box pvr and i am having trouble downloading the software. in the window to start dpwnload i dont know what to put in the space for model. i have tried every combination of the box pvr but when i try to download a message comes up saying model unknown. any help would be gratefully received.
des.m, April 2009
hi mick. yes it is the starview the box pvr, but i dont know the link for the firmware.

desm, May 2009
what is the make of box , is it ( the box ) , that is starview, and what is the link for the firmwear, ? mick

mick, April 2009