both my laptops cant pick up wireless from my bt homehub but can use wired connection no problem any help to set u wireless again would be great can pick up neighbours sets but not home so wireless is ok on both laptops get no help from bt at all

lynn, May 2009

hi thanks for all help problem has been resolved

lynn, May 2009

The wireless connection can be affected locally by numerous eletrical items, if your hub was moved nearer to such an item or you have placed an item near to the hub that could be it.


if not:

Try resetting your home hub, remove all power for 30 minutes, unplug from computer/s if hard wired and switch off wireless at your laptop or switch computers off, switch on the hub - wait until all indicators on the hub have stabilised, then restart your computers and enable the wireless on them.

If you have no fault on your hub that will cure your problem.

bt engineer, May 2009

If the laptops are unable to "see" your wireless router/hub when you select View Available Wireless Networks that will suggest the Router is not talking wirelessly...

Remove the power - wait a few seconds and reapply the power to reset the hub - try View available networks again.

If the laptops can still not recognise the wireless signal from the router you should assume that the wireless part of it is broken...

Exercise warranty - have an engineer call - buy a new one etc.

Good luck...

Peccavi, May 2009

the laptops have both recently worked via wireless but the bt line had a fault last week and it has not worked since it was fixed but they can both pick up other wireless networks

lynn, May 2009

Have they ever worked via wireless through the hub?

Start / Settings / Control Panel / Network Connections

You should see a Wireless icon - right click on it and select View Available Wireless Networks.

You will see your neighbours routers and hopefully your own - the wireless devices are working in the computers - is the router talking "wireless" - if you can "see" your BT Home Hub then connect to it.

If the laptop(s) do not recognise your own router it suggests that it has a broken wireless connection...

Good luck...

Peccavi, May 2009