How can i get this machien working again i have switched it of then back on this made no change still will not work can you help

Ian, May 2009

From top-up TV website:

Very important:
1. Please note this will unfortunately cause recordings in your programme library to be lost which we’re very sorry about.
2. The procedure needs to be completed without gaps or delays in order to work so please familiarise yourself with identifying the location of the power lead socket on the rear of the box (or the mains socket/plug if it is easier to get to), the box front panel buttons and the order they have to be pressed in the procedure. We suggest that you try two or three practice 'run throughs' without the power on the box before you attempt the actual fix.

The procedure is as follows:-
1. Disconnect the power supply from the unit by removing the power cable from the back of the box.
2. Wait 20 seconds and then put the power cable back in and simultaneously pressing the 'standby/power’ button repeatedly in and out on the front panel of the box.
3. Release the standby button as soon as you see the first light flash on the front of your box and then immediately press the arrow buttons on the front panel quickly and in the following sequence: Up, Down, Left, Right (please note this is not the order the arrow buttons appear on the box).
4. Your box should then show the amber light with the green light flashing until the disk re-format has been completed which will take around 60 seconds. The box should return to a solid red light (standby) allowing you to then turn the box to ON (green lamp on). If after 2 minutes your box still does not display a solid red light, please repeat steps 1-4.
5. When you return to the TV GUIDE screen, you will now need to Scan for Channels to restore your Top Up TV channel logos. To do this, use your remote control and press: Menu, Set-up (4), then Scan for Channels (1) and then the Green button to start the scan.
6. IMPORTANT: Once you have completed your channel scan, you will need to select option 5 from the Main Menu (Choose your channels) to re-select all those channel providers you would like Top Up TV to download shows from.



We’re really sorry if you have been affected by this issue and greatly regret any inconvenience this may have caused.

Chris Riley, August 2009

did anyone else get this to work as it isnt for me>?

rachel, May 2009

Hi,
Having the same problem the box would't turn on at all. Just managed to get through to technical support after two days of trying.
You need to turn the box off at the mains and leave for 10 seconds, then turn back on at mains, continuously hold the standby button on the box in until you get a solid amber light, now you need to press the up, down, left, and right arrow keys in that order, then the standby button on the control and then dtr button. It can take up to about 9-10 times of trying apparently, but worked for me after 3 attempts. Remember after each attempt you must turn the box off at the mains. Hope this helps.

Karly, May 2009