Hi Guys,

I have the model above, but the problem is there's no picture.

I've tried the Ariel to the TV it works fine on Terestral, and tried many scart leads which work with my Dvd player so its not them.

I used to find it would freeze, I would take the power lead out and put it back in but unlike normal its LED light was Orange and not Red flashing then to green and the picture would come on. It just shows an Orange LED light.

Any ideas or is it broke??

Si

Simon Coop, May 2009

This fault is due to a broadcast issue which has led to a corrupt file being loaded onto the hard disk.
Only Thomson DTi6300 boxes have been affected. If you have been experiencing problems of this nature first of all try switching your box off at the wall and leave for twenty seconds. If this does not work, please try the following procedure.

Very important:
1. Please note this will unfortunately cause recordings in your programme library to be lost .
2. The procedure needs to be completed without gaps or delays in order to work so please familiarise yourself with identifying the location of the power lead socket on the rear of the box (or the mains socket/plug if it is easier to get to), the
box front panel buttons and the order they have to be pressed in the procedure. Try two or three practice 'run throughs' without the power on the box before you attempt the actual fix.
The procedure is as follows:-

1. Disconnect the power supply from the unit by removing the power cable from the back of the box.
2. Wait 20 seconds and then put the power cable back in and simultaneously pressing the 'standby/power’ button in on the front panel of the box.
3. Release the standby button as soon as you see the first light flash on the front of your box and then immediately press the arrow buttons on the front panel quickly and in the following sequence: Up, Down, Left, Right (please note this is not the order the
arrow buttons appear on the box).
4. Your box should then show the amber light with the green light flashing until the disk re-format has been completed which will take around 60 seconds. The box should return to a solid red light (standby) allowing you to then turn the box to ON (green lamp on). If
after 2 minutes your box still does not display a solid red light, repeat steps 1-4.
5. When you return to the TV GUIDE screen, you will now need to Scan for Channels to restore your Top Up TV channel logos. To do this, use your remote control and press: Menu, Set-up (4), then Scan for Channels (1) and then the Green button to start the
scan.
6. IMPORTANT: Once you have completed your channel scan, you will need to select option 5 from the Main Menu (Choose your channels) to re-select all those channel providers you would like Top Up TV to download shows from.

Steven Harrison, May 2009

Hi there, we had the same problem ,but if you look on the website it tells you that lots n lots have had this problem due to a fault on there part The website gives instructions how to get it rebooted again.

Linda, May 2009