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Our Smiths Enfield Mantle Chime clock strikes to many times on the hour?

We just bought a Smiths Enfield Mantle Chime Clock from a pensioner guy and have discovered that the clock strikes to many times on the hour. 10 times at 1 o'clock and 11 times at 2 o'clock, does anyone know how we can solve this problem. We love the clock and it chimes all ok on the quarter hours. We are in Perth, Western Australia.
Brian & Kaye, May 2009
This is not a major problem I will use the numbers you gave ie ,
strikes 10 at 1, 11 at 2 therefore at the 3 o clock position the clock will strike 12 at this point gently hold the hour hand finger and rotate from the 3 o clock anti clockwise to the 12 o clock position, if the finger comes off don't worry its just a friction (push fit) back on to the hour spindle

JOB DONE

wirecutterman (England), May 2009