My 86 year old Mother had a Ideal HE30 Boiler fitted under the Warmfront scheme in July 2007, nearly 3 weeks ago she had her bathroom papered, the heating was fine when on, then she was away a couple of days so we then turned it on for her and noticed she had no hot water, hubby looked at boiler and noticed a reading L9 , we switched it off and rang the hot line who asked him to switch it back on, a bar came up on the symbol straight line the pressure gauge started to pulsate and water strated to leake from boiler at back she told him to close it down and she would send a engineer out.
Next day he turned up and before he got through door it was obvious he did'nt want to be here, he went straight upstairs opened airing cupboard door he could see that the bathroom at been decorated and straightaway said you have decorated and removed the radiator and blown the boiler mate, my husband made it clear that at no time had the radiator been disconnected, he said well you're blown it, my husband asked him to explain how and he just repeated himself.
He was that ignorant that my husband had to walk away and l telephoned my son to come round and wait with me, l watched him for 29 minutes unknown to him all he did was stare at the boiler prior to this he just fitted the link pipe and said there no water in the system and the compustion cover not securable 1/4 nut dislodged and cannot close chamber (the only people ever to have the cover off are the engineers when serviced) , my husband told him well it's leaking out he did nothing else.
He left and when l telephoned to see what was going to happen l was told it was down to us moving the radiator.
We complained further to the complaints dept ran by Eaga? they said it was not honoured because the decorator was not Corgi registered, nor was the lady on the other end of the phone when she told us what to do.
At this we contacted our Home ins company who organised yet again for Homeserve to come out they did give a very good inspection and came up with the idea that it was the Air Valve so they ordered one and fitted (the old one was covered inside with corosion) but then they came across a leak which now they say that the Heat Exchanger needs replacing with a cost of £400 plus but more than likely will need a new boiler at a cost of £800 -1000 fitting plus the boiler.
This boiler had 2 years warranty and was also extended, we have no idea what is going on, neither my hubby or the professional decorator did not move the radiator there was no need, l would be grateful for any guide any kind person can give me.

Pat, May 2009

D on screen and burner light flashing .. making a noise .. any ideas what the fault could be ?

Gina, October 2016

These boilers make me sick after they are always going wrong.
now we need a new circuit board at a cost of £299.
this warm front scheme seems to be giving pathetic boilers onto people after we had ours from warmfront.
I say stay away from these Isar boilers and we are going to get a new one this summer of a new make.

Geoff, December 2013

i had this biler fited 4 years ago. at first it worked fairly well. now if i have the ch on the system just empties. if i try to have a shower virtually no water comes out. the water pressure just seems to be getting lower and lower. i have just had a water meter fitted so i know there is nothing wrong wth my water supply.
is it a problem with the boiler, the pipes in the house or is there a blockage in there somewher?

amanda, October 2013

i bled 2 radiaters last night to get rid of an airlock, however my boiler pressure dropped right down so i turned boiler off, how do i restore my boiler pressure to 1 to 2 bars?

stewart peebles west midlands, January 2013

I have replaced the PCB board last night and now my central heating is in full working order, however i ran the taps in the kitchen which firstly dispensed hot water but seconds later turned cold and i have not been able to pull any further hot water through. What could this be please?

Tracy, September 2012

falt code L9 on the isar is a PCB problem

martin, March 2010

Warmfront just a con with our the taxpayers money. If you search the web you will find may sites and forums set up about Warmfront and their other companies.

Steve Price, May 2009

Hi Keith
Many thanks for your info, to us who know nothing people like you are a gem.
l have had a verbal report from Insurance company they fitted New Air Valve due to leaking down back of boiler when this was fitted also heater exchange was leaking, pump was leaking, circuit board damaged due to water, looks like will need a new boiler, brown water was also drained from system.
They are getting back to me with written report.

Pat, May 2009

Seek Legal Advice, Anybody can remove a Radiator Corgi Reg or Not (Corgi now defunct) Gas Safe Register now, But you say the bathroom rad was not removed.

I would go and see Citizens Advice Centre, they will be able to help.

Ideal Icos/Isar not my favourite boiler, but it seems that somebody is trying a Fast one here

As a professional Heating Engineer, this is just the sort of story that tarnishes our Industry

I sincerely hope that you get this sorted, in the spirit of what Warmfront was created for.

Ricky, May 2009

hi pat,
well what a load of rubbish u have been told, 1st lets get some facts correct, corgi has been replaced by gas safe reg since 1st april 2009 so thats who i'll ref to, u only need to be gas safe reg if u are dealing with gas or any gas part ie flue, gas valve etc etc any one can take a rad off & re-fit it, it doesn't matter if u took a rad off or not, a modern boiler has a number of safety features built in, if the pressure gauge on the front of the boiler drops (this is the pressure within your heating system & the boiler) then the boiler will not work different boilers are set at different pressures although most are 1/2 bar or below, so even if u had a leak or took a rad off & blead the rad without topping up the heating pressure (this is normally a metal hose with a valve on one end or both ends) it wouldn't harm the boiler.
a leaking automatic air vent would cause water to be inside the boiler & the pressure to drop, however if u have a leaking heat exchanger this is a different matter, this is normally caused (though not always) in a boiler of this age by the fact that the boiler was fitted onto a dirty system (black sludge & water when u bleed the rads) when the boiler was fitted the system should have been flushed & an inhibitor put in to prevent sludge, if it wasn't then the boiler manifacturer can back out of any repairs (even if the boiler is only a couple of weeks old) as it is in there instructions that this must be done, if this is the case as the boiler is some 2 years old the orginal installer or warmfront could say that the system was flushed but u had taken rads off & drained the system & inhibitor was not put back in when u re-filled it, i know this is prob not the case but u would have to prove it (not very easy), i'm not sure what the life span of a ideal boiler is but i can tell u they are at the cheaper end of the market which is why warmfront uses them, at the end of the day u normally get what u pay for.
I would suggest that u get back onto warmfront & tell them that even if the boiler was empty (due to leaking air vent) it shouldn't have worked so there was obviousely something wrong with the boiler (if the boiler was empty & was firing then this could have damaged the heat exchanger.
I wish u the best of luck i have left my e-mail & would love to hear how u get on.
regards.
Keith
ukplumbing at hotmail.co.uk

Keith Gillyon Plumbing, Heating & Building Services (southampton), May 2009