A) turn the dvd off and hold it upside down i know it sounds daft but try it,
B) unscrew the box,take your time, undo the 4 screws,on top of the dvd lens, take out the disc and replace everything. with most dvds theres a plastic covering over the lens box, just take
1 side off, dont lose the screws,good luck..
DJ, January 2006