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door will not close properly?

my electric garador garage door will fully open but will only close three quarter can anyone tell me how to reset the door soo it closes fully
gazd, June 2009
With door open.
Unplug power to opener
hold program button whilst putting plug back in
release program button when C appears
press close button
(door will close then open again)
press close again
when door has closed press open
Bobs your uncle.

Brumie Bob, July 2009