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how can I repair my Hancock & Moore recliner chair? The springs need to be ?

I have a H& M leather recliner chair with springs. the reclining mechanism works fine but the seat cushion is not stable any longer. When I turn the chair upside down, the springs are not attached to the wire. The seat feels as if it is broken and not firm like it used to be
Any ideas?
Nancy, July 2009
We have two Hancock & Moore recliners and the hardware is giving noises and a spring is broken.

Zoltan Dala, April 2015