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how can i fix my claroin radio model PU2294A serial no: CL0401Y0250129 ?

my radio says END all the time cant enter a code : can you tell me how to fix it please
model no:PU2294A serial no: CL0401Y0250129
stotty, July 2009
The code has been entered incorrectly 14 times, now only a professional decoding specialist can reset the error counter.

A.R.S., December 2012