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My Hotpoint FFP187B wont freeze or chill?

My Hotpoint FFP187B wont freeze, and the fridge part wont chill. When I open the freezer door there is cool air blowing from the two vents in the top compartment, and there is a low volume humming noise. In the fridge compartment, the light comes on when the door is opened, but the temperature control doesn't seem to be doing anything, even though I have set it to maximum. I have tried turning the whole thing off for five minutes, but still it wont work properley.
Bob, August 2009
And mine is doing exactly the same thing. Does no one know why??

Kez, November 2009
link Click here to see other fixes for Hotpoint.