Hello Jennifer,
Try this link.
http://www.goodson.com.au/download/ecr/manual/user/ER290%20USER%20Manual.pdf
Remember, in the (internet world and other places) a % is a space . Try substituting spaces for the % if the link does not work for you, or just navigate from www.goodson.com.au
-E
Eric (Pigeon Forge, TN), August 2009