I am having problems with a Rowenta IS8050 steamer. I have a scaling problem and need to access the steam generator. I am having troubles opening the steamer up. I have found and removed the six Phillips screws from the base but something else seems to be holding the top and bottom together. Can anybody help me? I did call Rowenta and they wouldn't tell me anything (some customer service!)

Dave Welford from PA, August 2009

You need to remove the front of the steamer. It has the drawbridge-like flap that folds down. The black part is held to the steamer with inner fasteners. Use a flat-head screw driver on the vertical side walls and gently pry the fasteners loose such that the front actually starts to fall inside the steamer a bit. Then remove the front and you will see what was holding everything together. I won't spoil it for you.

Carlos, October 2009