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vaillant turbo max VUW 242 E not firing for hotwater/heating?

The Combi boiler is 1 year old and is giving problem with hot water and heating. Any suggestion? Would it be covered under warranty?
Mac, September 2009
Are you sure it's only One Year Old? it is not a condensing Boiler, we have been fitting only Condensing Boilers since 2005 by Law, there is an exception policy, but if you really do have a Turbomax, you could have had an Ecomax condenser without any problem, NO EXCEPTION applies!!!

www.elanar.co.uk, September 2009
link Click here to see other fixes for Vaillant VUW 242 E.